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Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Can I get a refund if I'm not happy with my purchase?

Yes, you can return the purchased order within 7-10 days of receiving based on our return policy. Our team will first check our product and get back to you with details if the order comes under our return/refund policy or not.

How can I be assured that the shipment will be handled safely?

When you order our product, you will receive a dedicated shipment number that you can use to track the order. We use the best shipping methods to ensure your products reach you safely and on time.

What types of networking devices are available? How to reach out to your team if I have queries?

We offer a wide range of networking devices including routers, adapters, and Dongle depending on your network requirements. Our device’s capacity can range from 300mbps to 5Hz Gigabits and more. You can find the device as per preference from the listed products and contact our team on the given Customer care service number anytime.

What if my hardware needs to be serviced or replaced?

If you are not satisfied with our products or want to return them, you can contact our team. As per our policy, you have to return them within 7-10 days of receiving them. To send our products back for replacement, you have to bear the charges along with 15% restocking charges.

Are your computers compatible with the software I currently use?

The compatibility of software will depend on the hardware you are purchasing. Not all hardware has the same features, depending on the software requirements you can purchase our products to ensure compatibility. However, our products are top quality and offer different software compatibility.

What if I need help picking out a computer?

For those who don’t have the time or inclination to go shopping for a new computer, there’s now an easy way to get one without ever having to leave the comfort of your home. We offer delivery of brand-new computers to customers’ homes. Simply order the computer online and have it delivered straight to your doorstep.

Do you provide servicing of the CCTV camera after installation? What is the cost if yes?

No, Servicing and upgrading your CCTV camera can be done by the company of the brand you purchased. Costs for servicing and upgrading vary greatly depending on the specific situation. If you are not satisfied with the product, you can always return it within 7 to 10 days of your purchase date.

Will I get informed if my order gets delayed?

Most orders will not experience any delays. However, in the event that an order experiences a delay, you will be notified promptly. We take our customer service responsibilities very seriously and want to ensure that our customers are always kept up to date on their orders.

How long it will take to get my product?

When you place an order with us, we will do our best to process your order as quickly as possible. We typically process orders within 3 to 4 working days, but due to the high demand on our system sometimes orders can take longer. Once shipped, we will be sharing the tracking ID for you to track the shipment.

Do you sell software or just hardware?

We sell both software and hardware products. We have a wide range of products, so we can meet the needs of all types of customers. We have a variety of software, as well as hardware products that are perfect for specific needs. Whether you’re looking for a software product to help manage your business or a hardware product to improve your productivity, we have something for you.

How do I know if the hardware I'm buying is compatible with my computer?

When you shop for hardware, be sure to take a look at your computer’s specifications to see if the product is compatible. You can also ask your customer service representative for help. Within seven to ten days after your purchase, you can return the item if it is not what you expected.

Do you provide special offers or deals?

At our company, we believe in giving our customers the best possible deals and offers. Whether it’s a sale on a particular product or an exclusive offer for new customers, we make sure to keep you updated on all of our specials. So check our website often to see what’s new!

What if I don't find your product compatible?

If you’re having difficulty finding a product that is compatible with your device, we suggest calling our customer service executives. Or, if you decide within seven to ten days of purchase that the product is not for you, we encourage you to return it to us for a full refund. Thank you for choosing our brand!

Do you offer COD?

We offer our customers the convenience of paying for their purchases in cash on delivery. Not only does this allow you to avoid unnecessary fees and hassle, but it also gives you the peace of mind that your purchase will be delivered without any problems. We also offer convenient payment options such as credit and debit cards, as well as PayPal.

What are customer service timings?

We offer our customers 24/7 customer service and we are available to help you at any time. We are professionals in providing the best customer service, so you can always count on us to be polite and professional. Our team is dedicated to answering your calls, no matter what time of day or night it is.